Frequently Asked Questions
Everything you need to know about your Neil Young shopping experience.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific collection dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize organic cotton and recycled synthetics. Detailed fabric compositions and ethical sourcing information are listed under the 'Sustainability' tab on every product.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.