Returns & Exchanges
At Neil Young, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we accept returns and exchanges on all unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing